Juwa Privacy Policy — How We Keep Your Data Safe

1 Introduction

This Privacy Policy sets out how Juwa ("we", "us", "our", "the Platform") collects, processes, stores and protects the personal information of players and visitors who use juwa.bar ("the Site") and the Juwa mobile application. It also explains your rights in relation to the data we hold about you.

We take your privacy seriously. Every piece of information we collect from you is handled with care and used only for the purposes described in this document. We do not sell personal data to third parties, and we do not share your information with anyone outside of what is clearly described here.

This policy applies to all users of the Juwa platform — whether you are browsing as a guest, have created an account, or are an existing player making deposits and placing bets in PKR. Please take the time to read through this document fully. It is not as complicated as it might look, and knowing your rights is genuinely useful.

2 What Information We Collect

We collect information in two main ways — information you provide directly when you use the platform, and information that is collected automatically as part of how websites and apps work.

Information You Provide

• Registration details: Your full name, date of birth, contact number and the password you create during sign-up.
• Identity verification: Where required, copies of your CNIC or other identity documents submitted during account verification.
• Payment information: Your JazzCash number, Easypaisa account, Raast ID, bank account details or other payment method details used to deposit and withdraw funds in PKR.
• Account preferences: Any responsible gaming limits, notification settings or communication preferences you set in your account.
• Support communications: The content of messages you send us through live chat, email or any other support channel.

Information Collected Automatically

• Device information: Your device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and in-app navigation patterns.
• IP address and location data: Your approximate location based on IP address, used for security and access management.
• Cookies and similar technologies: See Section 5 for full details on how we use cookies.

3 How We Use Your Information

We only use your personal data for clear, legitimate purposes. Here is a straightforward breakdown of how the information we collect is actually put to use:

• To run your account: We use your registration details to create and manage your Juwa account, verify your identity and keep your account secure.
• To process transactions: Your payment information is used solely to process deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast or bank transfer.
• To provide customer support: When you contact us, we use the information in your account and the details you share with us to resolve your query as quickly as possible.
• To improve the platform: Anonymised usage data helps us understand which features players find most useful, where issues arise, and what can be improved in the casino, slots and sports betting sections.
• To prevent fraud and abuse: Device data, IP addresses and transaction patterns are analysed to detect and prevent fraudulent activity, multiple accounts and misuse of bonuses.
• To send relevant communications: With your consent, we may send you updates about new games, promotions, cricket betting markets or PSL specials. You can opt out of marketing communications at any time from your account settings.
• To comply with responsible gaming obligations: Your usage data supports the deposit limit, session reminder and self-exclusion tools available in your account.

4 Payment Data and PKR Transactions

All financial transactions on Juwa are handled in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, interbank transfers and other approved mobile wallets. When you make a deposit or request a withdrawal, we collect and process the payment details required to complete that transaction.

How Payment Data Is Handled

• Your payment details are encrypted in transit and at rest using industry-standard protocols.
• We do not store full payment credentials beyond what is necessary to process your transactions and comply with financial record-keeping requirements.
• Payment information is only shared with the relevant payment processor (such as JazzCash or Easypaisa) to complete the specific transaction you have requested. It is not shared with any other third party.
• All deposits must come from a payment account registered in your own name. Third-party payments are not accepted.

If you believe any unauthorised transaction has been made using your payment details on Juwa, contact our support team immediately. We take financial security incidents seriously and investigate them as a priority.

5 Cookies and Tracking Technologies

Like most websites, Juwa uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, remember your language preferences and ensure the site loads correctly. You cannot opt out of these without breaking core functionality.
• Analytics cookies: These help us understand how players navigate the site — which pages are visited most, where players drop off and how long sessions last. All data from analytics cookies is anonymised and used only to improve the platform.
• Security cookies: Used to detect unusual login activity, multiple accounts from the same device, and other security-related signals.
• Preference cookies: These remember your chosen settings — such as responsible gaming limits you have set — so they persist between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect how some parts of the Juwa platform function. For a full browsing experience, we recommend keeping essential cookies enabled.

6 Sharing Your Information

Juwa does not sell your personal data. We do not share it with advertisers, data brokers or any unrelated third parties. The only situations in which your information is shared with external parties are the following:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment information necessary to process your deposits and withdrawals. They are bound by their own privacy and data protection obligations.
• Identity verification providers: If a third-party service is used to verify your CNIC or other identity documents, only the necessary data is passed to them for that specific purpose.
• Technology and infrastructure providers: Trusted service providers who help us run the platform — such as cloud hosting and security services — may process certain data as part of their service. These providers are contractually required to handle data in accordance with strict privacy standards.
• Legal obligations: If required by law, court order or a legitimate regulatory authority, we may be required to disclose certain information. We will only do this to the extent legally required and will notify affected users where we are legally permitted to do so.
• Fraud prevention: In cases of suspected serious fraud or financial crime, we may share relevant information with relevant authorities to protect players and the integrity of the platform.

7 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with standard business and legal record-keeping practices.

• Active account data: Retained for the lifetime of your account plus a standard period after closure to handle any outstanding queries, disputes or legal requirements.
• Transaction records: Financial transaction records including PKR deposits and withdrawals are retained for a minimum of five years to comply with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required to satisfy verification obligations and for a defined period after account closure.
• Support communications: Chat logs and emails are retained for a reasonable period to help resolve any follow-up queries and to maintain quality of service.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual user.

When data is no longer required, it is securely deleted or anonymised in accordance with our data management procedures.

8 How We Protect Your Data

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.

• Encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Sensitive stored data is encrypted at rest.
• Access controls: Access to player data within our organisation is strictly limited to staff who need it to perform their roles. All internal access is logged and monitored.
• Secure infrastructure: Our platform runs on secure cloud infrastructure with regular security audits, vulnerability assessments and patching.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraud, account takeover or misuse.
• Two-factor protection: We encourage players to keep their account credentials secure and take advantage of any available security features in their account settings.

While we take all reasonable steps to protect your data, no digital platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team.

9 Your Rights Over Your Data

As a Juwa player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to protect your account security.

10 Minors and Under-18 Protection

Juwa is strictly an adult entertainment platform. We do not knowingly collect or process personal data from any person under the age of 18. Our registration process requires users to confirm their date of birth, and we reserve the right to request identity verification to confirm age at any point.

If we discover that a minor has registered an account or provided personal information, we will immediately close the account, void any transactions and delete the associated data as promptly as possible.

If you are a parent or guardian and believe a minor has accessed Juwa using your device or account, please contact us immediately. We will assist you in restricting access and, if necessary, applying parental controls. More information on this is available on the Responsible Gaming page.

11 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable requirements. When we make significant updates, we will notify active account holders by email or through an in-platform notification.

The updated policy will always be available on this page with a revised "Last Updated" date shown clearly at the top. We encourage you to review this page periodically. Continuing to use Juwa after a policy update has been published and notified to you constitutes acceptance of the revised terms.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch. Our support team is available around the clock.

• Email: [email protected]
• Live Chat: Available in-platform after logging in to your account

For questions about your rights under this policy, please mention "Privacy Request" in your message so our team can route it to the right person promptly.

For any concerns related to responsible gaming, self-exclusion or account restrictions, please also visit our Responsible Gaming page.